Home / Customer Care / Warranty and After Sales


  • Q Warranty and After-sales Service?

    A 1.If any quality problem such as design,manufacture or function occur under normal conditions, we shall take full responsibility and deal with it soon.
    2.We shall provide a lifetime favorable price to the buyers within the finished products and spare parts.
    3.If there is anything we can do to support you,welcome to contact us at your convenient time.
  • Q We will make delivery?

    A Delivery time:
    -Sample order:1-3days after receipt of the full payment( for samples,2-3pcs are free of charge, you only need to pay shipping cost)
    -Stock order: 3-7days after receipt of the full payment;
    -Custom order- 25-35days after receipt of the deposit.

  • Q Is your bamboo products 100% natural&healthy?

    A  Yes,with 100% eco-friendly.
  • Q Can I have my unique design(size,volume,pattern,etc)?

    A Yes,certainly.customer's design such as  size,volume,pattern,etc is welcomed.

  • Q Is logo available?

    A Yes,It is available,silk screen printing,laser engraving and hot stamping  printing. It can meet customer 's beauty needs.

  • Q How to order ?

    A Please tell us which item and quantity you need,then we will make PI for you to confirm the order details.When we confirmed everything,you can arrange deposit,finally we will arrange mass production.

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